Iron Mountain’s Continuity Service eliminates email downtime and data loss.
Today, email is the most important business application but remains difficult to protect. The problem is that traditional approaches to high availability and disaster recovery provide incomplete protection at prices that are staggeringly high. When database corruption, directory problems, viruses, or configuration errors occur, expensive replication, clustering, and log-shipping solutions will fail and email will go down.
THE #1 SOLUTION FOR EMAIL CONTINUITY
Iron Mountain Digital provides a better approach. The Continuity Service for Email ensures that email will always work and messages will not be lost no matter what happens to your local systems, staff or infrastructure. Whenever you have a planned or unplanned outage, the Continuity Service kicks in and allows users to continue to send and receive email through Outlook, a web browser, or via BlackBerry® wireless devices.
As part of Iron Mountain’s Total Email Management Suite, the Continuity Service for Email eliminates email downtime and data loss. When your email servers become unavailable, the Continuity Service allows users to continue to send and receive email with Microsoft® Outlook®, through a web browser or via a BlackBerry wireless device without interruption.
More than 1,000 Chief Information Officers and millions of end users depend on the Continuity Service for Email technology to ensure that email never bounces and that outages are not evident to the outside world. Although a fraction of the cost of other alternatives, the Continuity Service is the only solution to truly eliminate email downtime.
HOW IRON MOUNTAIN’S CONTINUITY SERVICE ENSURES EMAIL CONTINUITY
As email is sent and received, a copy of each email is compressed and encrypted for transmission to Iron Mountain Digital’s top-tier, disaster recovery data centers. Email and attachments are securely stored in an encrypted format with all relevant metadata intact.
In the event of an outage – widespread or partial – the Continuity Service can be activated in less than a minute. Outlook users are redirected seamlessly to the backup email service, making email server and infrastructure outages virtually invisible. BlackBerry wireless devices continue to send and receive email and all users have full access to email, contacts, and calendar entries. The Continuity Service includes all of the key features of the primary email system including contact lists, calendar appointments, distribution lists, and access to historical email. Your company maintains complete email continuity among employees and all external contacts.
When your primary email servers are restored to normal operation, the Continuity Service fully automates the process of migrating email and data back into your primary environment. The service retains all forensic information of messages such as sent/received time, folders, etc., and is fully archive-compliant.
BENEFITS
Iron Mountain’s Continuity Service for Email is the only solution that can protect against all of the common causes of email downtime. When combined with other modules of the Total Email Management Suite, the service provides the most comprehensive and cost-effective solution for email continuity, recovery, archiving, storage management, eDiscovery, and security.
The Continuity Service includes the following features:
- 60-Second Email Continuity. With the Continuity Service, your users won’t know when email is down. Activate in less than 60 seconds to provide full email access through Outlook, a web browser, or a BlackBerry wireless device. The managed service caches email at the perimeter to ensure that email never bounces and that email system outages are never evident to the outside world.
- Total Downtime Protection. Only the Continuity Service keeps email running no matter what happens to your primary email servers, Active Directory®, or your hardware, staff, or infrastructure. The service can be activated during any outage to provide uninterrupted global email access or to protect any subset of mailboxes by location, server, or storage group.
- Emergency Access to Historical Email. The Continuity Service allows employees to have access to a select amount of historical email from prior to the outage. For each user or user group, administrators control how many days of email you would like to make available.
- Unparalleled Security. The Continuity Service has been designed with many layers of security to satisfy the needs of the most stringent regulated businesses and the largest enterprises. Best-in-class security capabilities include: integration with Active Directory authentication, AES encryption of messages, SSL encryption for transport, stringent InfoSec policies, and hosting within hardened, secure disaster recovery data centers.
- Archive Compliance. The Continuity Service is fully compliant with 3rd-party archiving systems and corporate email retention policies.
- Quick Recovery. After an outage, the Continuity Service automatically moves all sent, received, and deleted email back to the primary system in one step, with all forensic information intact (including time/date stamps, BCC recipients, and read/unread status).
- High Availability for BlackBerry. During an outage, employees using BlackBerry wireless devices may continue to seamlessly send and receive messages, even while their main email server is completely unavailable.
- Highest Continuity, Lowest Cost. The Continuity Service allows administrators to control costs by providing granular control over the amount of email history stored in the backup system for each user.
- A Fully Managed Service. The Continuity Service can be fully deployed in a few hours, requires no dedicated staff, and can be easily administered from a single web console for archive, continuity, security, and recovery. The service is designed for high availability: it’s not dependent on your facilities, hardware, software, storage, infrastructure or staff.
